IT Service Management

  • Certificate

Program Details

IT service management professionals are skilled in delivering and controlling IT services for end-users. Think of it as being on the managerial side of the “help desk” for folks with IT needs. This certificate will prepare you to not only handle all aspects of technology usage within a company — including hardware, servers and apps — but you’ll also be ready to improve service responsiveness and problem management.

Why Study IT Service Management?

IT service management is customer focused and includes the planning, designing, delivering, operating and controlling of IT processes or operations. With a certificate from University of Jamestown Accelerated, you’ll be more than prepared to oversee each of these aspects, all while providing value to a business or end-user. The courses you take will also prepare you to pass the Comp TIA certification test, should you be interested in furthering your skills.

Related Careers:

Graduates of this program are qualified for a wide range of careers, including:

  • Service Desk Manager
  • Security Analyst
  • IT Operations Manager
  • IT Security Architect
  • Application Support Specialist

Why UJ Accelerated?

  • UJA is the online division of University of Jamestown—a private, liberal arts University that’s helped students succeed since 1883.
  • You’ll have virtual opportunities to meet as a group for lectures and office hours.
  • Courses are available online 24/7, which means you can attend live or watch the replay.
$8.78 Billion


This figure represents the size of the IT service management market in 2021. It’s growing fast!

Expand your horizons

It’s tech-specific certificate founded at a liberal arts institution. We’re teaching you how to apply technology regardless of its application.


Average Salary

This number represents the average salary for an IT service manager, according to ZipRecruiter.

How the Certificate is Structured

We’re here to help you reach your career goals—whether you want to get your certificate and go or stack your credits towards a degree later down the road. Here’s how it works:

Take Your Courses

Complete 5 courses: Intro to Computing Principles, Hardware Installation and Maintenance, Networking, IT Service Management and Operating Systems, and Virtual Cloud Computing.

Receive Career Support Services

We will help you develop your resume, cover letter and hone your interview skills to prepare you for your next move.

Apply Your UJ Accelerated Certificate Toward a Degree

You can choose to apply your certificate as 3 credits toward a bachelor’s degree at the University of Jamestown, as transfer credits to your school of choice, or as continuing education credits. Transfer of the credit will depend on the policies of your chosen institution or professional organization, but we can help.

Required Coursework

Course Title Credits

TECH 160

Introduction to Computing


TECH 200

Hardware Installation and Maintenance


TECH 325



TECH 201

IT Helpdesk


TECH 300

Operating Systems and Cloud Environments


Total Semester Credits Required: 15

Each of these courses will prepare you to implement, manage and deliver IT services to meet the needs of an organization.

View Academic Catalog

Meet Your Faculty

Our faculty offer the same experience to both online and in-person students. That means you’ll get support, both in and outside of the classroom—all to help you achieve your career goals.
Jakob Barnard

Jakob Barnard, PhD

  • Chair of Computer Science and Technology
  • Assistant Professor
  • Director of Online Technology Programs

Financial Aid Available

We believe every student, regardless of their financial situation, should have access to a UJ education.